cannot download files using ATSAS online

ATSAS for Linux and Mac, general installation issues, ATSAS online etc.
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andresdmourao
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Posts: 1
Joined: 2015.05.19 16:54

cannot download files using ATSAS online

#1 Post by andresdmourao » 2015.05.19 17:01

cannot download files using ATSAS online

I get the email confirming that the results are available.
Then I click either in the link or I go to my project.
I then click on where it says here
The results are available here as a zip file.

This action, instead of downloading the file it redirects me to
http://www.embl-hamburg.de/biosaxs/download.html

also if i click on error messages or an any other file I get redirected to the same page.

Thanks a lot for the help.

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AL
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Posts: 686
Joined: 2007.08.03 18:55
Location: EMBL Hamburg, Germany
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ATSAS online > Recent projects > Report a problem

#2 Post by AL » 2015.05.22 09:59

Please go to Recent projects and click report a problem next to your project id. This way all the technical information will be sent to us and we will be able to investigate the problem.

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