ATSAS online access

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dapereir
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Posts: 2
Joined: 2018.06.14 17:41

ATSAS online access

#1 Post by dapereir » 2019.01.03 13:59

Hello,

I have been trying to reset my password from ATSAS online (Embl-hamburg.de) to submit my jobs, but I do not receive any email to reset the password to regain access to may account.
Indeed I have checked my spam folder, and also have tried to create a new account using a different email, but nothing works. It seems there is a problem with the EMBL.

Who should I contact to fix it please?

Thank you in advance.

cborges
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Posts: 1
Joined: 2019.01.04 15:06

Re: ATSAS online access

#2 Post by cborges » 2019.01.04 15:10

Hi,

Would you please let me know the two addresses you've been trying to reset/register so I can troubleshoot?

Sorry for the inconvenience.

Best,

Clemente

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